Heating & cooling
Reverse-cycle air conditioning for Victorian homes
One system heats in winter and cools in summer, for a fraction of the running cost of old electric strip heating or an ageing gas system. Replacing an eligible old system can also attract a discount through Victorian Energy Upgrades.
Reverse-cycle moves heat rather than making it, which is why it costs less to run than the systems it usually replaces.
The right air conditioning system depends on your home’s layout — whether that’s one room, an open-plan living area, or the whole house.
Which type suits your home
Air conditioning, three ways
Each of these covers a different layout. If you’re not sure which applies, a short conversation is quicker than guessing.
Whole-home
Ducted
One indoor unit in the roof space, vents through the house, and zoning so you’re not heating or cooling rooms you’re not using.
Several rooms
Multi-head
One outdoor unit running several indoor heads, for homes where ducting isn’t practical but more than one room needs covering.
Single room
Standard split
One indoor and one outdoor unit, for a single room or an open-plan living area. Usually the most cost-effective place to start.
Why there’s no headline figure here
A Victorian Government program that creates certificates when an old system is replaced with an approved high-efficiency one. The certificates are converted into a discount on the job — but the discount isn’t a fixed amount or a set percentage.
It is calculated from the approved product, the activity, the current certificate factor and the accredited provider’s valuation of those certificates. Any business quoting you a flat figure before assessing your property is guessing.
Your VEU discount, where the job qualifies, is confirmed in writing before you agree to anything.
Not a government program, and not run by us. We do not work for the Victorian Government, and the activity and any products are supplied by private providers, not by or on behalf of the Government. Participation in the Victorian Energy Upgrades scheme is voluntary.
NRGPAL is not a VEU accredited provider — it is a scheme participant, carrying out approved upgrades on behalf of accredited providers. The accredited provider for your job is named in your paperwork.
The program’s code of conduct, dispute resolution process and consumer factsheet are all set out on our VEU Consumer Information page, along with what to do if something goes wrong.
The process
What happens, step by step
Site assessment
We look at the room or rooms, your existing system and your switchboard before recommending a type.
Product and eligibility
We confirm which approved product suits, and whether the job qualifies for a VEU discount.
Installation
By licensed installers, to the current standard.
Confirmed in writing
Any VEU discount is confirmed in writing before you agree to anything.
Which type of air conditioning is right for my home?
It depends on your layout. One or two rooms usually suits a standard split system; several rooms without existing ducting usually suits multi-head; a whole-home upgrade usually suits ducted. We confirm this on a short site visit or call.
Does every air conditioner qualify for a VEU discount?
No. Only approved high-efficiency products replacing an eligible existing system qualify, and the discount depends on the specific product and activity. We confirm eligibility before quoting.
Is NRGPAL accredited by the VEU program?
No — NRGPAL is a scheme participant, not a VEU accredited provider. We carry out the upgrade on behalf of accredited providers, and the accredited provider for your job is named in your paperwork. See our VEU Consumer Information page for what that means.
How is the final price worked out?
You receive a written quote after we’ve seen the room, the existing system and, where relevant, the switchboard. Any VEU discount is confirmed in that quote, not before.
Talk to a person
Not sure which air conditioning fits your home?
A short conversation about your rooms and your existing system gets you further than picking blind.